Our 24-hour, 365 day a year Customer Service Centre (CSC) has enabled Riverside to provide a successful and effective first point of contact for all customers in each of our affiliated divisions(except for Carlisle). Riverside was one of the first housing associations in England to establish such a centre.
The service provided by the CSC continues to develop, reflecting the requirements of all Riverside’s customer base. Services such as ‘Helpline’ for vulnerable and elderly people, and an emergency repair response for general needs housing enable us to respond quickly to tenants needs.
In February 2006 our CSC was named Contact Centre of the Year at the Merseyside Contact Centre Forum awards. We are the first housing association to win this prestigious title that celebrates outstanding performances by call centres.
